Ways of ordering your repeat medication
If you are on a regular medication and have had your medication reviewed in the last nine months, you can obtain a repeat prescription in the following ways:
- By using our online Repeat Prescription Request form
- By using our online services, Patient Access – if you are not registered to use this service, please register for our online services
- By telephoning the dispensary on 01760 720385 between 09:00-12:00 and 14:30-17:00
- By fax on 01760 726009
- In person – tick the boxes on your repeat slip and drop it in to the dispensary collection box
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. However, at very busy times it may take up to three working days to prepare your medication.
The dispensary is open from Monday to Friday, 08:30-12:30 and 14:00-18:30. Telephone calls are dealt with 09:00-12:00 and 14:30-17:00.
The dispensary provides medication to patients who live more than one mile from a pharmacy and prepares prescriptions to be taken to pharmacies for patients who live within the one mile boundary.
The dispensers can answer many of your questions about your medication and will always endeavour to help you. Sometimes the dispenser may need to discuss the query with a doctor but she will inform you of this and explain when a comprehensive reply will be available for you. If you would like to ask the dispensary a question, please complete our Prescription Question form.
We do not sell over the counter medicines. For information on products that can be bought over the counter, please speak to a pharmacist at a local pharmacy.
Ordering of medication
Any medication prescribed by the doctor in clinic for a dispensing patient will be put through immediately. We have common medication in stock but sometimes we may have to order medication especially for you. In this instance, the medication is usually available by the afternoon of the next working day but the dispenser will inform you if there is likely to be any longer delay than this.
The dispensary have a service called ‘automatic ordering’ in which they can order medication every 28 days on behalf of a patient. This will mean that the dispensary will generate an order on behalf of the patient who can then simply arrive to collect their prescription every 28 days. If however, the patient needs to have their prescription from time to time earlier than 28 days, they would need to contact the dispensary so adjustment can be made to the timescale.
Are you having difficulties?
If you have difficulty getting to the surgery to collect your medication, difficulty opening the packaging, difficulty reading the labels or problems understanding your medication regime, there are systems in place to help you. Please ask a dispenser for further information.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review their regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
If you have been advised by the surgery that your medication review is due, please complete our Medication Review form.
Prescriptions charges and exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website.