How to request an appointment

You can request an appointment in the following ways:

Appointments with a doctor last 10 minutes. If you think you will need longer, please request a double appointment. You can request a routine appointment with the doctor or nurse of your choice up to six weeks in advance. We also have some appointments reserved every day for urgent problems and these are held after evening surgery on a first come first served basis.

While it is always possible to see a doctor or nurse on the same day for things that need to be seen, we cannot guarantee that this will be with a doctor or nurse of your choice.

Practice nurses

In a number of cases, it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Please use our Request an appointment with a Nurse or Healthcare Assistant form if needed.

Telephone consultations

If you would like a doctor to ring you, please telephone the surgery before 11:00. The receptionist will tell you who is available and will arrange for your doctor, or the duty doctor, to call you back.

Improved access

Improved access appointments are only available to patients who are registered with one of the 21 surgeries within West Norfolk. Appointments are made via the surgery and are available to patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

For more information, please visit our Improved Access Appointments page.


If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Appointments can be cancelled by: