Direct line 01760 720385
The dispensary is open from Monday to Friday, 08:30 - 12:30 and 14:00 - 18:30. Telephone calls are dealt with 9:00 -12:00 and 14:30 - 17:00.
The dispensary provides medication to patients who live more than one mile from a pharmacy and prepares prescriptions to be taken to pharmacies for patients who live within the one mile boundary.
The dispensers can answer many of your questions about your medication and will always endeavour to help you. Sometimes the dispenser may need to discuss the query with a doctor but she will inform you of this and explain when a comprehensive reply will be available for you.
We do not sell over-the-counter medicines. For information on products that can be bought over-the-counter, please speak to a pharmacist at a local pharmacy.
Ordering of drugs
Any medication prescribed by the doctor in clinic for a dispensing patient will be put through immediately. We have the common drugs in stock but sometimes we may have to order drugs especially for you. In this instance, the medication is usually available by the afternoon of the next working day but the dispenser will inform you if there is likely to be any longer delay than this.
The dispensary have a service called Automatic Ordering which is where they can order medication every 28 days on behalf of a patient. This will mean that the Dispensary will generate an order on behalf of the patient who can then simply arrive to collect their prescription every 28 days. If however, the patient needs to have their prescription from time to time earlier than 28 days, because of say holidays, they would need to contact the Dispensary so adjustment can be made to the timescale.
Are you having difficulties?
If you have difficulty getting to the surgery to collect your medication, difficulty opening the packaging, difficulty reading the labels or problems understanding your medication regime, there are systems in place to help you. Please ask a dispenser for further information.