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THE CAMPINGLAND SURGERY

PATIENT PARTICIPATION REPORT 2014/15

The Patient Participation Group (PPG) Committee comprises 10 members as per the Constitution which is reviewed/amended on an annual basis. Every effort is made to encourage patients of all ages and ethnicity to join the Committee by displaying details on the dedicated PPG Notice Board  and also by Committee members being present in the Practice at various times throughout the year to explain what the PPG does and advertise the evening events.    During the past twelve months several patients have shown an interest in the activities of the PPG and offered help at events.  Two new patients have been co-opted onto the Committee during the past year and it is hoped to encourage more interest at the forthcoming AGM.

The Committee has met 6 times during the year and has held 3 evening events during which speakers have been invited to talk on various topics:

March – West Norfolk Carers

May – Practice Nurses: Self- treatment of minor injuries and ailments

September – Paul Fox – Physiotherapy: Advice on keeping healthy and fit

Other fundraising events have been held including Coffee Mornings and a Tombola. One of our patients again donated a Doll’s House and an Emergency Vehicle Garage which were raffled just before Christmas, and has donated further toys to be raffled at Easter.

The Committee decided to increase their fundraising opportunities by setting up a second-hand book stall in the waiting room. This has been very popular since it began in January 2015.

The PPG also helped the Practice staff on Wear It Pink day which was held in October 2014.  Tea and cakes were served along with a Tombola.

 

The PPG did not carry out their own survey this year, but the Practice is carrying out a Dispensary survey during March/April.  The outcome of the survey will be discussed with the PPG at the May meeting.  We continue to collect suggestions from the Suggestion Box.  The Friends & Family Test questionnaires are also readily available for patient comment. Following previous surveys, and suggestions received from patients, a list of the specialist clinics held within the Practice has been displayed on the Notice Boards. This information is also available in the Practice leaflet and on the website.

The Practice has had an influx of new patients who were deregistered from a nearby surgery. Several patients commented on the delays in gaining appointments over the summer months. To help towards alleviating this the Practice put on extra nurse clinics to enable new patient registration and health checks to be carried out without impinging on the normal clinic times.

The Care Quality Commission inspected the Practice in January and two members of the PPG Committee came in to meet one of the inspectors. They were able to explain what the group does and what their hopes are for the future.  Prior to the inspection the Practice had been asked to display information cards for patients to complete and place in a sealed box. These were checked by the inspection team and we were advised that the patient feedback was 100% positive.

 

 

The Committee make every effort to include all population groups in the events they arrange. The younger population are very willing to support the events held during the day at the Practice, but are often reluctant to become a member of the Committee due to family commitments.

 

The PPG are in the process of planning a Health Roadshow which will be held in the town centre on 13th May. To date 32 organisations have agreed to take part and we are looking forward to being able to profile the health and wellbeing opportunities that are on offer in our locality.

 

Opening times of the Practice remain unchanged:  Monday – Friday 8.30am – 6.30pm   These are printed in our practice leaflet, on our website, and are also displayed on the Notice Boards and at the main entrance to the building.

 

As an addendum to this report we have attached the annual report which has been submitted to NHS England.

 

  

  

THE CAMPINGLAND SURGERY

2014/15 Patient Participation Enhanced Service Reporting Template

           

            Practice Name:                       THE CAMPINGLAND SURGERY

           

            Practice Code:                         D82057

           

            Signed on behalf of practice:                   Liz Wing                                                   Date:    26TH March 2015

          

            Signed on behalf of PPG/PRG:                  Frank Nicholls                                           Date:    26th March 2015

           

 

  1.        Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG)

 

Does the Practice have a PPG?    YES / NO

 

YES

Method of engagement with PPG:  Face to face, Email, Other (please specify)

 

FACE TO FACE/EMAILS/WEBSITE

Number of members of PPG:

           

 

ALL PATIENTS ARE MEMBERS, BUT 10 MEMBERS ON THE COMMITTEE

 

           

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

48%

52%

PPG

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

>75

Practice

15%

8%

9%

9%

13%

14%

16%

16%

PPG

 

 

 

 

 

 

 

 

 

Detail the ethnic background of your practice population and PPG:

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

 

Other White

White & Black Caribbean

White & Black African

White & Asian

Other mixed

Practice

4745

19

 

134

17

2

14

 

PPG

 

 

 

 

 

 

 

 

 

 

Asian/ Asian British

Black/African/Caribbean/Black British

Other

 

Indian

 

Pakistani

Bangladeshi

Chinese

Other Asian

African

Caribbean

Other Black

Arab

Any Other

Practice

26

 

 

8

 

 

 

7

 

15

PPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

The PPG Committee work proactively to promote the group to all ages and genders. A dedicated noticeboard is available with details of committee members, the constitution, events that are being held and plans for the future.

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?

e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT (Lesbian Gay Bisexual Transgender) community?

NO

           

 

             2. Review of patient feedback

           

Outline the sources of feedback that were reviewed during the year:

 

Opinions sought during social events eg coffee mornings and evening talks

Suggestion box in the waiting room

Dispensary survey being held during March and continuing into April 2015

Friends & Family Test questionnaires in the waiting room

CQC Feedback forms in the waiting room prior to inspection in January 2015

 

How frequently were these reviewed with the PPG?

 

Feedback is discussed at each committee meeting (4 per year)

Ad-hoc meetings are also held when necessary.

 

 

 

  1.       Action plan priority areas and implementation

 

 

Priority area 1

 

Description of priority area:

Problems with car parking/lack of spaces

 

 

 

What actions were taken to address the priority?

The car parking space is limited.  The practice has acquired land on which the staff now park, leaving the 10 public parking spaces available for patients.

In addition there is 1 disabled parking bay to the front of the surgery.

The community centre opposite the practice also has parking space.

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Previous surveys have found that more mobile patients will park in the town centre and walk through to the surgery (2-3 minute walk).

The Practice continues to monitor problems associated with parking, but being a town centre practice it is difficult to create extra space.

The Practice is bidding for a new building, plans for which include adequate car park spaces for both staff and patients.

 

 

Priority area 2

 

Description of priority area:

 

Difficulty in getting an appointment.  With an influx of patients from a neighbouring practice it became difficult to make an appointment.

 

 

What actions were taken to address the priority?

 

The Practice offered extra clinics with our nurses and HCA to alleviate the problem. 

We also employed Locum GPs for a number of weeks.

We reviewed the number of appointments per session and amended the times of surgeries.

Monitored DNA figures.

 

 

Result of actions and impact on patients and carers (including how publicised):

 

The initial concerns about appointment availability were eased with the implementation of extra clinics.

The problems with patients not attending appointments continues. Regular searches made and letters sent.

 

 

 

Priority area 3

 

Description of priority area:

Patient knowledge of specialist clinics available.

 

 

What actions were taken to address the priority?

Details of specialist clinics are listed in the Practice brochure

PPG Noticeboard gives information on all services available at the Practice.

Website also gives information on services

 

Result of actions and impact on patients and carers (including how publicised):

 

Information is more clearly available for all patients.

 

  

Progress on previous years

 If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

 

 

The CQC visited the Practice on 12th January 2015 for an inspection, and two members of the PPG Committee attended for interview.  Prior to the inspection we had been asked to display information cards for patients to complete and place in a sealed box. These were checked by the inspection team and we were advised that the patient feedback was 100% positive.

 

The PPG are in the process of arranging a HEALTH ROADSHOW which will take place on 13th May in the town centre. They have invited 32+ organisations who will have displays showing the health and wellbeing services that are available in the locality.  The Committee are hoping that this event will showcase the well-known services and also some who are little known by the general public. 

 

The PPG continue with their fundraising efforts including raffles at Christmas and Easter, and have also started to sell second-hand books within the Practice building.  The Committee also joined with the staff on “Wear it Pink” Day, holding a tombola and serving tea and cake.

 

Opening times remain the same:  Monday – Friday: 8.30am – 6.30pm  These are printed in our Practice leaflet, on the website, on the Notice boards and at the main entrance to the building.

 

 

 

       PPG Sign Off

 

Report signed off by PPG: YES

           

Date of sign off:    26th March 2015

 

How has the practice engaged with the PPG:

     Regular committee meetings are held throughout the year, together with educational events. Committee members also meet with the PM whenever necessary.

           

How has the practice made efforts to engage with seldom heard groups in the practice population?

    Posters have been displayed on the notice boards and the PPG Committee promote the work of the group whenever they can.

 

Has the practice received patient and carer feedback from a variety of sources?

     The suggestion box situated in the main waiting room is readily available for patient comment, and feedback is discussed.

     Results of surveys are discussed and acted upon.

    

Was the PPG involved in the agreement of priority areas and the resulting action plan?

     Issues are discussed at Committee meetings, and with individual members as appropriate.

 

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

     Additional clinics/appointments have eased the pressures since June 2014.

 

Do you have any other comments about the PPG or practice in relation to this area of work?

     None

 

 

 

 

 
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